really knows where that old adage originated, but perhaps it stated at Ducky's Sohio in Toledo with the Kwapich family. That independent
service station was owned and operated by Roger's parents; Walter &
Beyond working at his family's service station, Roger's "away
from the family business" began in the days of Montgomery Wards, where
he became the youngest person in the company's history to run a large
automotive service department with more than 25 employees!
clock moved forward, Roger's experience has included more than 16-years
with Champion Spark Plug in their Technical Service Department. In
addition to heading up Technical Services for a number of years, Roger
worked with shop owners, manufacturers, warehouse distributors, jobbers
and technicians from all around the world. In fact, he personally trained
more than 25,000 technicians on subjects including computer engine
controls, advanced ignition systems, combustion theory and hands-on
The Kwapich family’s entrepreneurial spirit rekindled in 1993
with the purchase of a medium-sized service facility in Toledo, Ohio
called “Smitty’s Automotive". Roger’s experience and management skills
have steadily grown the business over the years.
Roger recognized early in his career that an important element to
the growth of any business in the automotive aftermarket is a
well-informed consumer. As a contributing editor, he has written a regular
column which appeared in several Babcox trade publications. And
for nearly two decades, he has been an active member in the Car Care Council. In 1989,
Roger’s first national-appearance on television was on NBC’s Today Show
for the Council.
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